Testimonials
IQM Software are proud of the testimonials from our clients
“[Working with IQM] has helped us because there are other operators in the country who are getting similar fleets, it’s helped us to connect with them and hopefully share information as well, which we love, we love sharing.
The people that I’ve dealt with have been personable and very interested in problem solving. The ongoing maintenance is always good, we are already using one product [TEAM] and they’re still interested in making that better, which is a good thing.”
Judith Calvert, TransPennine Express
Fleet performance engineer
“Greater Anglia is delighted with IQM Software and the product they have delivered. They are very quick in picking up and understanding our needs and simplifying the complex processes we use. They produced a product which was spot on and reflected exactly the areas discussed. They then delivered a product which not only met our requirements, but surpassed them. We are very pleased with IQM Software and their service levels given – they are always at the end of the phone.”
Paul Morris, Abellio Greater Anglia
Retail Systems Development Manager
“I have had the pleasure of working closely with IQM Software for a number of years. During this time I must say I have been extremely pleased with the way they have looked after me over these years and I can confirm that they are without doubt a superb example of a Company who truly care what their clients think. IQM are one of the very few companies who will go that extra mile to keep their clients onside. I am always pleased to recommend IQM Software for software solutions no matter how small or large your requirement. Quality products developed by a quality Company, at a more than competitive price!”
Anthony Thompson, LOROL
Senior Prosecutor & Contracts Manager
“We have worked with IQM for many years and have found that the service that they provide is first class. If we have any problems with the software or systems they are addressed immediately. IQM listen to what we need and develop the solution expediently. Having worked with other software developers I cannot fault the service that IQM provide and wholly endorse their services their professionalism and their support.”
Mike Keeber, First Great Western
Fraud Manager
“Revenue Shield is a fantastic product that has allowed us to manage our Revenue Protection and Prosecutions work through one system. It has reduced the time it takes to send letters out and also has made the court process more streamlined. It has also enabled us to monitor and challenge the productivity of our Revenue Protection teams.
By using the comprehensive reporting tools that Revenue Shield has available, productivity has increased significantly. It has provided managers with greater control and access to information that was not available previously.
I know there are areas of Revenue Shield that we have not yet utilised and I really look forward to the possibilities it provides in terms of identifying hot spot locations which will enable us to deploy our resources in the appropriate areas. The team at IQM have been really supportive and are quick to respond to any queries or calls for assistance. We have developed a good working relationship and look forward to it continuing in to the future.”
Mark Hughes, First Great Western
Revenue Protection & Prosecutions Development Manager
“First TransPennine Express was introduced to IQM Software by one of our sister companies. We were sufficiently impressed by the product [TEAM] during a trial period and more so by the flexibility, adaptability and responsiveness of IQM Software that we are adopting the system to become our key source of guidance for in service fault finding. This is a product that is designed to be adaptable to fulfil the requirements of the user, it is not one that forces the user to change how they work to fit in with the constraints of the software. As we continue to learn about the system and develop our own guides we repeatedly pleased by the response and support we receive from IQM Software.”
John Thompson, First TransPennine Express
Performance Engineer
“The fault diagnosis software [TEAM] created by IQM in close liaison with our technical teams has proven to be beneficial on many occasions and IQM continue to be engaged with us in the development of this tool. Additionally, the recent work IQM have undertaken to move our business management tools onto a sustainable platform has resulted in a user friendly system which is currently undergoing user acceptance testing and I am confident that this will also prove to be a success.”
Neil Drury, First Capital Connect
Head of Engineering Asset Management
“Working with Martyn and the IQM business has been extremely successful and the software has become very useful at managing in service incidents, the beauty with the system is that it can be updated as we progress, and we can integrate it with systems we are already using. The support from Martyn and IQM has been terrific even after the installation and we are utilising the system within the wider FG TOC portfolio.”
Jamie Baggott BEng (Hons), Great Western Railway
IEP Contract Manager
“Since [TEAM] has been introduced at Fleet Control within GTR it has become an integral part of incident management, significantly helping reduce delay minutes and cancelations to improve the overall performance of the GTR fleets.
[TEAM] has developed over the years with IQM adapting the program from requests of ourselves and other TOCs to make our incident management more consistent and reliable. It has also helped improve the standard and speed of which we log incidents
Our Performance Support Engineers have been able to adapt fault trees from incident reviews to improve efficiency of incident management across our entire fleet. Making improvements to the way we manage some of the most service affecting defect trends to improve the performance figures.
[TEAM] is now the most important tool we use for management of in-service defects.”
Aaron Jones, Govia Thameslink Railway
Lead Fleet Operations Support Manager